This article relates specifically to Android devices - if you are an Apple iOS user click here.
This article is intended for Employee & Manager User Roles. What is a User Role? 
Preparing Your Device for Return
Before returning your device, it is mandatory that all personal data is removed and the device is factory reset. Devices that are not correctly reset may be rejected and returned to you.
Important Requirements - You Must:
- Sign out and remove your Google account
- Perform a factory reset
Instructions for Android Devices
Follow the steps below to prepare an Android device for return:
- Remove your Google Account
https://support.google.com/android/answer/7664951 - Perform a factory reset
https://support.google.com/android/answer/6088915
Returning the Device
Once the device is prepared and powered off, please package the device in the box provided.
- Ensure the device has been factory reset and powered off
- Place the device in the protective sleeve
- Use the adhesive tape to seal the box
- Stick the return label to the outside of the box
No additional postage or labels are required.
To ship your device, please use either Drop Off or Schedule Collection.
FedEx Drop Off: Find Your Nearest FedEx Drop Off Point
FedEx Collection: Schedule a Pick Up
What Happens if the Device is Not Returned?
If a device is not returned within the required timeframe:
- Reminder notifications will continue
- The request may be escalated to your manager
- Further action may be taken in line with company policy
Need Help?
If you have any questions about the device return process, the return kit, or device preparation steps, simply reply to the email notification you received and our team will assist you.