This article is intended for Employee & Manager User Roles. What is a User Role? 
If your organization permits self-service, you will have access to the Customer Employee Portal .
Within this portal, you will see a range of self-service options.
Device Upgrade
If you require a device upgrade, navigate to 'Order / Get Support' and then select the 'Device Upgrade' option.
Hardware Options & Pricing - The hardware options are configured by your organization. All pricing displayed in Veroxos are the rates your organization has negotiated with the vendors.
Select the service from the drop-down list that you would like to upgrade.
You will then see the catalog of devices that are available for that carrier. Select the device you wish to upgrade to and then click 'Confirm Selection'.
You may be given the option to add accessories. Select the items you require and then click 'Confirm Selection'.
Enter your shipping information and then submit your order. You will receive a confirmation email with your details and a further email once your order has been processed.
Your organization may require manager approval. Is this is the case, your order will not be placed until your manager has reviewed and approved your request.