Transfer of Liability to Corporate (US)

A Transfer of Liability or TOL is a manual process that varies between carriers. This article provides general guidance on how to transfer the billing liability of your line from personal liability to corporate liability.

Please note, not all organizations permit a TOL to corporate and you should check with your IT help desk or your Veroxos self service portal (if available).

Step 1 - Contact Your Vendor

Before logging a ticket in Veroxos, you will need to contact your current mobile provider to advise them that you plan to transfer the billing liability of your line to your corporate employer.

General Requirements for All Vendors:

The account owner must call the vendor to release the line for the corporate company. (Line release authorization required.)

1. Ensure the account has:
   • No balance pending.
   • No active instalments.
   • No watches linked to the device or plan.
2. The line must not be on a prepaid account (e.g., Verizon prepaid lines must be active for at least 30 days on a postpaid account).
3. The line must not be unified (e.g., part of a family/shared account). If unified, it must be de-unified before proceeding.

If any of these requirements are not met, the TOL process cannot be completed.

Some vendors allow you to complete this online and some you have to call in.

Explain that you need to authorize the line to be moved to your corporate employer and the vendor will note the account, ready for the transfer to be actioned by Veroxos.

The following information must be provided to process the TOL request. Without it, we cannot proceed.

• Phone number
• Current carrier
• Current account number
• Account PIN/Password (e.g., Verizon 4-digit PIN)
• Billing address
• Name of Authorized Account Holder (Name authorized with the current carrier)

See below links to further information for popular carriers:

Verizon TOL Instructions

AT&T TOL Instructions

T-Mobile TOL Instructions

Step 2 - Log a Ticket in Veroxos

If your organization permits TOL from personal to corporate, you will see a ticket option in your self-service portal.

Complete the ticket with the required information. Based on your organization's policy, your manager may be notified to approve the transfer.

Once the ticket is logged, you will receive a ticket reference number starting with SUP followed by a unique number.

Please note: if you have not completed step 1, Veroxos will not be able to proceed with your request as your carrier will not release the line without your authorization.

Step 3 - Transfer Instructions by Vendor

Verizon

1. Our team will contact Verizon support to initiate the transfer.
2. If the line is ready for transfer, it will be moved immediately. Otherwise, Verizon may call for verbal authorization from the account owner.
3. Once the line is successfully transferred:
   • You will be notified by Veroxos.
   • Restart the device to receive the latest updates.

AT&T

1. Our team will contact AT&T support to initiate the transfer.
2. If the line is ready for transfer, it will be moved immediately. Otherwise, AT&T may call for verbal authorization from the account owner.
3. Once the line is successfully transferred:
   • You will be notified by Veroxos.
   • Restart the device to receive the latest updates.

T-Mobile

1. Our team will send you a T-Mobile transfer form to fill out and sign.
2. After receiving the signed form, we will contact T-Mobile support to initiate the transfer.
3. Once the line is successfully transferred:
   • You will be notified by Veroxos.
   • Restart the device to receive the latest updates.

Step 4 - Process for New Device Orders

1. Line Transfer Completion

   • Once the line has been successfully moved to the corporate account, Veroxos will proceed with ordering the new device.

2. Order Confirmation

   • Veroxos will place the order for the requested new device.
   • You will receive the order number for your reference.

3. Tracking Information

   • Once the device has been shipped, Veroxos will provide you with the tracking information.

4. Notification

   • All updates related to the device order, including order confirmation and tracking details, will be sent to you via email.

This guide provides step-by-step instructions for TOL to a corporate account. Follow the steps carefully to ensure a smooth transfer.