This article is intended for Administrator User Roles. What is a User Role? 
Veroxos has a built-in Customer Satisfaction (CSAT) Solution to measure customer sentiment following a support request or new order.
CSAT is an optional feature that can be disabled by admins if desired. The measure is 1 - 5: 1 being very dissatisfied / 5 being delighted with the experience.
The screen below shows an example of the feedback screen for an end user.
Actionable Data Insights
This data provides valuable insights into the customer experience of using Veroxos for the management of company technology (cell phones, telecom, cloud etc).
Each piece of customer feedback is logged against the unique ticket allowing for swift investigation into the root cause of the good or poor experience.
Reason Codes
Veroxos includes the option to add reason codes to the CSAT module. This feature allows customers to attribute the feedback to a particular cause.
For example, if an end-user has provided a 1 (poor) because they were not able to order the latest Apple iPhone due to company policy, this could be attributed to the reason code 'Company Device Policy'.
Low-score responses are reviewed on a routine basis with your Veroxos account manager to determine the classification of each piece of feedback.
Over time, this data becomes very insightful and can help to adapt the service and/or policies to meet the needs of your end users/customers.
CSAT Dashboards & Management Insights
Veroxos customer administrators have access to a wide range of reporting both within Veroxos and through data visualization tools such as Microsoft Power BI.
Dashboards can be generated based on customer requirements to ensure they fit the customer use case.
Two example dashboards can be seen below:
Example Dashboard - Customer feedback and average score
Example Dashboard - Veroxos help desk agent performance