This FAQ is intended for the Employee & Manager User Roles. What is a User Role? 
If your organization leverages the Veroxos ordering solution and permits self-service upgrades, you can submit a device upgrade request by following these simple steps:
-
Sign in to Veroxos
- Navigate to 'Order / Support Request'
- Select the workflow for device upgrade
- Complete the workflow and submit your request
Important - Your company may enforce a policy that only permits device upgrades for certain age devices.
Please first check your upgrade eligibility and then use the 'Device Upgrade' workflow.
To learn more about the device upgrade process, check out this help article: Device Upgrade