This article is intended for Employee, Manager, Administrator & Partner User Roles. What is a User Role? 
This Help Center is a one-stop-shop for all Veroxos users. This article describes the different types of User Roles and explains how the Help Center references these roles to ensure you are reading knowledge that is specific to your needs.
What is a User Role?
A User Role is a type of user within the Veroxos platform. Your role dictates the features you have access to and the permissions you have to view data.
Roles are set at a system level and cannot be customized. However, permissions can be customized to ensure the roles meet the needs of the individual Veroxos customer.
User Roles
The table below outlines the User Roles in Veroxos:
| User Role | Description |
|---|---|
| Employee |
This role is for end users of the Veroxos solution who are typically the employees of the company that are using the technology services we are managing. For example, a cell phone user who is not a manager would be classed as an Employee in Veroxos. |
| Manager |
This role is for end users that manage a team of employees. A Manager user will have all the features of an Employee but will also have the ability to view team costs, approve and review support tickets and view hierarchical reports. |
| Administrator |
The role is for the administrators of the Veroxos solution that works for the Veroxos customer. These users have access to additional reporting, solution configuration and additional tools to interrogate costs and tickets. |
| Partner |
This role is for partner organizations that manage the Veroxos solution for their customers. Partners have access to our back-end administration system to make changes to the solution configuration and carry out account maintenance. |
User Roles within Knowledge Articles
To ensure you're in the right place when searching for support articles, we have included a callout at the top of each article to show which User Roles the article is intended for.
See an example callout below for an article intended for Employees only:
This article is intended for Employee User Roles.
We also include a link back to this article in case you need a refresher.